Senior Account Manager | Renewals, Growth & Client Success | Fast-Scaling Payments Platform
- Salary: Up to £70,000 base. Stock options discussed after 6 months.
- Location: London, hybrid (3-4 days a week in the office during your three month probation period, reducing to a minimum of one day a week after that)
This is a point-of-sale and payments platform built specifically for multi-vendor venues: places where several different businesses trade under one roof and revenue has to be split and reconciled between them. Think food halls, festivals, stadiums, arenas and theatres. Around 40 people, a product and engineering team of roughly 20 including 12 developers, commercial functions based in London. The platform processes £185 million a year and the target is a billion within three years. It's backed by angel investors plus a recent US private equity investment, growing at roughly 3x year on year, and expanding into the US, Australia and, from next year, Europe.
This role is brand new. There has never been a dedicated senior account manager here before. The business now has circa 200 live clients, currently handled reactively by an operations team of four customer success managers juggling 30-35 accounts each alongside their day jobs. You'd take on the entire book solo: renewals, expansion (a client using seven of ten available modules is a live upsell conversation), and reference management, which means identifying happy clients, taking prospects to visit them on site, and using those relationships to help close new deals. You'd report directly to the CEO and sit within the commercial function.
Non-Negotiables
- 5 years in account management, customer success or renewals within POS, payments or SaaS platforms
- Background working with, or selling into, live events or multi-vendor venues (festivals, stadiums, arenas, theatres, food halls)
- Proven renewal and upsell track record across a sizeable client book
- Highly organised: comfortable owning invoicing, reporting and reference management for 200 accounts solo
- Commercially astute with strong stakeholder handling, from small independent operators to large venue owners
What You'll Work With
- A live book of circa 200 accounts across festivals, stadiums, arenas, theatres and food halls
- A modular product suite (10 modules) with clear, trackable upsell paths
- Direct line into the CEO plus close working relationships with customer success and new business sales
- A client reference programme that directly supports the new business pipeline
Nice to Haves
- Experience at a POS or payments competitor, or an adjacent technology partner (bookings, reservations, workforce/rota management, delivery platforms)
- Experience in a business scaling internationally
- Exposure to invoicing or billing within a subscription or usage-based commercial model
Why Join / Projects
You’d be the first dedicated senior account manager the business has had, with real scope to shape how the function runs as the client base keeps growing past 200.
The platform processes £185 million a year and is targeting a billion within three years, backed by angel investors and a recent US private equity investment, with the business expanding into the US, Australia and Europe.
Senior hires go on stock options rather than commission. The current sales cohort is on track to roughly double their base package in payout over three years once options vest against target. You'd also sit close to the CEO from day one, with direct visibility over commercial strategy rather than several layers removed from it.
Employee Benefits
- A track record of strong annual pay progression, historically 10-20% a year
- WFH options
- Pension
Senior Account Manager | Renewals, Growth & Client Success | Fast-Scaling Payments Platform Backed by US Private Equity
