IT Support Engineer | Windows, Backups, and Networking | Work Hand in Hand with Head of IT
My client is one of London's office space providers, whose portfolios boast serval offices in prestigious locations around central London. From start-ups to global enterprises, companies trust my client to deliver world-class service, unmatched support, and a community of forward-thinking professionals.
As an IT Support Engineer, you’ll be instrumental in supporting both internal teams and clients, providing exceptional service and technical expertise, both remotely and on-site. You will work closely with the Head of IT, offering strategic input and exploring new technologies to enhance the IT function. This role gives you a platform to make an impact and have your ideas heard truly.
What’s in it for you?
- Collaboration & Growth: work alongside the Head of IT to shape strategy, innovate processes, and drive technological improvements across the business.
- On-the-ground Influence: directly engage with employees and clients, ensuring seamless IT support and driving satisfaction.
- Career Development: be part of a forward-thinking company where your contributions can significantly shape the future of the IT landscape.
- Location: the role is based across Central London offices, with your main hub located at Lower Thames Street. While the position is primarily office-based (5 days a week), my client is open to occasional remote working as needed.
What you will do:
- Monitor and manage internal email and web services (Office 365) for both staff and web traffic.
- Perform daily system backups to ensure data integrity and security.
- Provide on-demand support to staff for IT issues, ensuring minimal disruption to daily operations.
- Conduct site visits for installations, repairs, and technical support.
- Oversee the setup, configuration, and maintenance of meeting rooms and AV systems.
- Assist in the setup and management of new infrastructure projects.
- Liaise with MSPs and contractors to maintain optimal IT performance.
- Continuously assess system performance, recommending upgrades and improvements to increase efficiency.
What you will Bring:
- 2nd Line Support Experience: Proven ability to troubleshoot and resolve issues efficiently.
- System Backup Expertise: Strong knowledge of backing up systems and maintaining data security.
- Proactive Approach: A can-do attitude with a commitment to going the extra mile.
- Networking Proficiency: Solid understanding of networking, including LAN/WAN, VLAN setups, and IP subnets.
- Windows OS & Office 365 Experience: Configuration, troubleshooting, and support experience.
- Active Directory & Group Policy Experience: Familiarity with these essential systems.
Nice to have:
- Exposure to Azure Cloud solutions.
- Experience with Office 365 SharePoint and Dynamics.
- Familiarity with the Meraki Cloud Platform.
This is a great opportunity for an IT Support Engineer to work hand in hand with the Head of IT, where your opinions and ideas are not only listened to and valued but also implemented in your day-to-day role. Apply now!!
IT Support Engineer | Windows, Backups, and Networking | Work Hand in Hand with Head of IT
